At Bali Magic Tour, we strive to provide our clients with a smooth and straightforward payment experience. Below is a detailed overview of our payment, cancellation, and refund policies:
Invoice
Once your booking details are confirmed, Bali Magic Tour will promptly send a Proforma Invoice to your email. This invoice will include the Payment Due Date, Payment Terms, and Cancellation Policies. After payment is received, the invoice will be marked as “Paid,” and a receipt will be generated.
Invoice Currency
Please note that the currency shown on your invoice may differ from the quoted currency. While the quoted currency is determined by your chosen destination, the invoice currency will be adjusted according to your location. Currency conversion will be based on the current market exchange rate on the invoice date.
Payment Terms
The Proforma Invoice will clearly state the payment terms and cancellation policy. It is crucial that payment or proof of payment is received by the specified deadline. If payment is not received by this deadline, your booking will be automatically released. By making a payment, you confirm your acceptance of all terms outlined in the proforma invoice.
Payment Process
Upon confirmation of your booking and itinerary, BaliMagicTour will provide the proforma invoice with various payment options. Each option will be clearly explained, allowing you to choose the one that best suits your preferences.
Payment Options
- Online Payment via Credit Card: For quick and easy transactions, you may choose to pay with a credit card. All payments will be processed in IDR at the prevailing exchange rate. A payment link will be provided in your invoice to enter your card details. Please note, a 3.5% credit card surcharge will apply as a processing fee.
- Bank Transfer: If you prefer to pay via bank transfer, you can use the bank account details provided in the Proforma Invoice. After making the transfer, please email the transaction details along with the invoice number to info@balimagictour.com. A payment receipt will be issued by the next working day. Ensure the total amount payable reaches BaliMagicTour in full, including any applicable bank fees, which should be covered by the payer.
Bali Magic Tour Refund Policy
At Bali Magic Tour, we are committed to ensuring that your travel experience is seamless and enjoyable. However, we understand that sometimes plans change, and you may need to cancel or modify your booking. Please review our straightforward refund policy below for more details.
1. How to Request a Cancellation
If you wish to cancel your booking, kindly notify us by emailing info@balimagictour.com. Your request will be processed based on the terms outlined in your booking confirmation.
2. Cancellation Timeframe and Refund Eligibility
Refund eligibility depends on how far in advance you cancel your tour. The following guidelines apply:
- More than 30 days before the tour: Full refund, no cancellation fee.
- 15 to 30 days before the tour: 25% of the tour price will be deducted as a cancellation fee.
- 7 to 14 days before the tour: 50% of the tour price will be deducted as a cancellation fee.
- Less than 7 days before the tour: No refund (100% cancellation fee).
If you are entitled to a refund, it will be subject to various charges, including transfer fees, currency conversion costs, and any applicable transaction fees incurred during the refund process. A cancellation fee of IDR 100,000 per person will apply. We are committed to ensuring a smooth, transparent refund process for all our clients.
3. Non-Refundable Charges
Some services, such as special events, pre-paid activities, and third-party bookings (like airlines or hotels), may be non-refundable according to the service provider’s policy. These charges will not be refunded.
4. Processing Your Refund
- Refund Timeframe: Refunds are typically processed within 7-14 working days.
- Refund Method: Refunds will be credited to the original payment method. If the payment was made by bank transfer, please be aware that any bank transfer fees will be deducted from your refund.
- Alternative Options: In some cases, a travel credit for future bookings may be offered as an alternative to a refund.
5. Force Majeure Events
In the event of unexpected situations, such as natural disasters, government travel restrictions, or other unforeseen circumstances beyond our control, we may offer a full refund or reschedule your tour at no extra charge.
6. Cancellation by Bali Magic Tour
If we need to cancel your tour due to unforeseen circumstances or situations beyond our control, we will notify you as soon as possible and offer you either:
- A full refund of the total tour price, or
- An option to reschedule your tour to a future date.
7. Contact Us
For any refund-related inquiries or assistance, please do not hesitate to contact us at info@balimagictour.com. We are here to ensure that your experience with us is as smooth and stress-free as possible.
Thank you for choosing Bali Magic Tour!